Support

24-hour support line

Friendly, confidential advice, round-the-clock

Start a Live Chat

What is the Film and TV Support Line? 

Have you ever had a problem at work, or an issue that has been negatively impacting your life, but you weren’t sure who to turn to? Then our free and confidential 24/7 Film and TV Support Line is here for you.  

Available to everyone working behind the scenes in film, TV, and cinema – from Make-Up Artists to VFX teams, Production Managers and Casting Agents and those Freelancing on a project, through to office workers in sales, finance, marketing or distribution, our friendly, professional advisors are here to help you. No problem is too big or too small.  

You can pick up the phone, email us, or speak to someone through our online chat or through our Sign Assist Portal for BSL users – whichever you feel most comfortable with.  

How to contact us 

    • Call us on 0800 054 0000
    • Live Chat, you can speak to us right away via our online chat through our Sign Assist Portal for BSL users 
    • Via email, drop us a line now  

What kind of support can we help with?  

Talking about a problem is the first step. Remember, no matter what’s happening right now, things may feel very different once you’ve spoken with our team.  

Once you have contacted us, our advisors will ask you several questions about your circumstances and the problem you need support with. They will then discuss potential next steps.  

All calls are totally confidential, and it is completely up to you if you want to go ahead with the next steps our advisors may suggest. 

You can contact our helpful and supportive team for issues including: 

  • Depression and anxiety 
  • Debt and money worries 
  • Bullying and harassment 
  • Your career development 
  • Or even just a listening ear for when you need someone to talk to about life’s worries 

Depending on your situation and needs, we also have other services at the Charity available to you, which our advisors can talk you through and help you access, including:  

  • Counselling – up to five sessions with a BACP qualified counsellor via phone or video  
  • Legal advice – up to three appointments  
  • Financial guidance 

 

Messages from those who have used our Support Line:

*For confidentiality reasons, we have not identified our support line users

This service is not yet available. Please check back later.

The British Sign Language team are available 09:00 to 17:00, Monday to Friday.
Click here to book an appointment.

Welcome to the Film and Television Charity. Calls are recorded for the purposes of quality and staff training. This is a confidential service, however, there are some exceptions to this and these are where there may be a risk to your own health and safety, that of others or if you have been involved in a crime. An advisor will be with you shortly, Thank You.

All of our advisors are busy at the moment. Would you like to book an appointment?

An error occurred, please refresh your browser to try again.

Get in touch today

By phone

Call us on 0800 054 0000

Call now

Live chat

You can speak to us right away via our online chat and video link for BSL users 

Start a live chat session

Keep informed

Pop in your details to make sure you get all the latest information about the support and work from the Film and TV Charity, as well as updates on work from the wider industry. In your inbox - every month! 

Subscribe here